T&Cs mediation

The T&Cs below outline the rules and regulations in relation to the mediation process. You will be asked to sign a copy once you decide to enter the process (after your free initial consultation).

Description of the service:

  • Mediation is voluntary. The Mediator is impartial and independent from other services. The Mediator does not give advice, including legal advice. Hence, the Mediator is not liable for any solutions identified or any consequences resulting from them.

  • As a voluntary process, you have a right to end the mediation session if you wish to. Before you do, the Mediator will speak with you about your concerns and why you wish to end the mediation session. The Mediator will respect the wish of any Party to end mediation.

  • The Mediator also has the right to end the mediation process if she considers mediation not suitable for the Clients or the particular situation or if there are conflicts of interest.



  • Mediation is a confidential process with the following exceptions:

    • where the mediator is under an obligation to contact the appropriate authority if anybody  is at risk of suffering serious harm or there are serious concerns around safety or well-being (safeguarding duty)

    • where the mediator is under an obligation to disclose the commission of an unlawful act

    • where any Party describes something that would reasonably suggest that they or the other Party might cause significant harm to him/herself or to another person, the Mediator is required to report this to the relevant authorities.

    • if a judge orders the disclosure of information or orders the Mediator to testify, information relevant to the legal issue would be provided

  • The Mediator will adhere to the General Data Protection Regulation (GDPR) and the Bundesdatenschutzgesetz in relation to processing and storing any personal data obtained during the process.


Legal representation:

  • The Mediator shall not act on behalf or as a legal representative for any of the Parties in connection with the dispute.

  • The discussions you have in mediation are legally privileged as long as no judge orders the disclosure of information. If all Parties agree a summary document can be passed on the court.

  • The mediation agreement is not legally binding. If parties require a binding contract the mediator will signpost them to an appropriate professional.


Payment terms:

  • Reconnecting-You offers bespoke prices, which will be agreed with the client during the free initial consultation (in person or via the phone).

  • Parties can either pay jointly or individually. Costs are charged per session (1,5h). Package deals are available.

  • Sessions needs to be paid in advance via bank transfer or by cash at the beginning of the appointment.

  • Where a package deal has been booked clients can agree with the Mediator to pay in instalments.


Refund and cancellation policy:

  • The Mediator will facilitate the mediation sessions with a view to support parties to reach a mutually agreed solution of the dispute. However, the actual outcome of the mediation is open and the Mediator is not liable in case no resolution is found.

  • The mediation process is voluntary and the Parties are free to terminate the mediation process at any stage.  In such a case, Reconnecting-You will retain any mediation fees paid.

  • We do not charge a cancellation fee as long as we receive at least 5 working days’ notice in advance of an appointment.

  • However, if we receive between 1-4 working days’ notice, 25% of the fee is payable. If we receive less than 1 working notice 50% of the fee is payable. Non-attendance of appointments without prior notification are charged at full price. These fees are payable before the attendance of any further appointments.

  • Any room hiring fees, which are non-refundable at the time of cancellation will need to be paid in full by the Client.

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