T&Cs coaching

The T&Cs below outline the rules and regulations in relation to the coaching process. You will be asked to sign a copy once you decide to enter the process (after your free initial consultation).

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Description of the service:

  • Coaching is voluntary. The Coach is impartial and independent from other services. The Coach does not give advice, including legal advice. Hence, the Coach is not liable for any solutions identified or any consequences resulting from them.

  • As a voluntary process, you have the right to end the coaching session if you wish to. Before you do, the Coach will speak with you about your concerns and why you wish to end the coaching session. The Coach will respect the wish of any Client to end coaching.

  • The Coach also has the right to end the coaching process if she considers coaching is not suitable for the Client or the particular situation or if there are conflicts of interest.

 

Confidentiality:

  • Coaching is a confidential process with the following exceptions:

    • where the Coach is under an obligation to contact the appropriate authority if anybody  is at risk of suffering serious harm or there are serious concerns around safety or well-being (safeguarding duty)

    • where the Coach is under an obligation to disclose the commission of an unlawful act

    • where any Client describes something that would reasonably suggest that they might cause significant harm to him/herself or to another person, the Coach is required to report this to the relevant authorities.

    • if a judge orders the disclosure of information or orders the Coach to testify, information relevant to the legal issue would be provided

  • The Coach will adhere to the General Data Protection Regulation (GDPR) and the Bundesdatenschutzgesetz in relation to processing and storing any personal data obtained during the process.

 

Payment terms:

  • Reconnecting-You offers bespoke prices, which will be agreed with the Client during the free initial consultation (in person or via the phone).

  • Costs are charged per session (1,5h). Package deals are available. 

  • Where a package deal has been booked Clients can agree with the Coach to pay in instalments.

  • Sessions needs to be paid in advance via our secure online payment system, via bank transfer or by cash at the beginning of the appointment.

 

Refund and cancellation policy:

  • The Coach will facilitate the coaching sessions with a view to support the client to resolve identified issues or reach specific aims. However, the actual outcome of the coaching is open. 

  • The coaching process is voluntary and the client is free to terminate the coaching process at any stage.  In such a case, Reconnecting-You will retain any coaching fees paid.

  • We do not charge a cancellation fee as long as we receive at least 5 working days’ notice in advance of an appointment.

  • However, if we receive between 1-4 working days’ notice, 25% of the fee is payable. If we receive less than 1 working notice 50% of the fee is payable. Non-attendance of appointments without prior notification are charged at full price. These fees are payable before the attendance of any further appointments.

  • Any room hiring fees, which are non-refundable at the time of cancellation will need to be paid in full by the Client.

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